Refund policy
Retail Customers
We want you to love what you've bought from us. If you've changed your mind, you can return your item within 30 days of receiving your order.
To be eligible for a return, your item must be in its original condition with its original packaging.
How to start a return: Email us at emily@dahome.com.au with your order number and the item(s) you'd like to return. We'll confirm your return is eligible and send you instructions for sending it back.
Refunds: Once we've received and inspected your returned item, we'll notify you and process your refund to your original payment method. Please allow up to 2 business days for the refund to appear, depending on your bank or card provider.
Return shipping: For change-of-mind returns, the cost of return shipping is the customer's responsibility. If your item arrived faulty, damaged, or not as described, we will cover the cost of return shipping and offer your choice of a refund, replacement, or store credit.
Exclusions: Items marked as final sale or clearance are not eligible for change-of-mind returns, unless faulty.
Trade and Wholesale Customers
Because our wholesale range is sold for resupply, our trade returns policy is different from our retail policy.
We do not accept returns for change of mind on wholesale orders.
Faulty or damaged items: If an item in your order arrives faulty or damaged, please let us know within 7 days of receiving your order. To lodge a claim:
- Email emily@dahome.com.au with your order number and account name
- Attach clear photos of the faulty or damaged item(s), including any damaged packaging
Once we've reviewed your claim, we will refund or apply a credit to your trade account for the affected item(s). Credits will be applied to your account within 1 day of approval.
Claims submitted after 7 days, or without supporting photos, may not be eligible for credit. Please check your order on arrival and get in touch promptly if there's an issue.
For any questions about this policy, contact us at emily@dahome.com.au